Archive for the 'Shared Hosting' Category

cPanel PHP Version Upgrade – 15/05/2012

Published on May 15, 2012 in Planned Work and Shared Hosting. Closed

Update 18:27 15/05/2012

Dear Customers,

All servers have now been upgraded. This concludes this maintenance window.

Kind Regards,
NOC.

Original Message:

Dear Customers,

We will be upgrading PHP from version 5.3.8 to 5.3.10 today after 17:00 GMT. We do not expect any adverse affects as this is a minor upgrade, however we would say all cPanel servers are “at risk” during the hours outlined below.

Why?

PHP 5.3.8 is now end of life and an upgrade is required to keep up with the latest security patches.

When?

Start: Tuesday 15/05/2012 – 17:00 GMT
End: Tuesday 15/05/2012 – 20:00 GMT

If you have any questions please don’t hesitate to contact support.

Kind Regards,
Network Operations Centre.

*RFO* BlueSquare Connectivity

Published on January 18, 2012 in Backup Platform, Completed and Shared Hosting. Closed

Dear Client,

We appear to have lost all connectivity to our devices at BlueSquare Maidenhead.

We are working with the datacentre to resolve the problem.

Updates to follow.

Kind Regards,
Network Operations Centre.

Update 06:23

We have been informed by BlueSquare they are having problems with connectivity. Their engineers are working on the problem and we should have an update shortly.

Kind Regards,
NOC.

Update: 08:07

Connectivity has been restored. RFO to follow.

Update 20/01/2012

Dear Customer,

We have released a RFO for this incident, you can download and review it from the link below.

http://noc.exn.org.uk/docs/RFO_BSQ3_connectivity_18-01-12.pdf

Kind Regards,
NOC.

*Completed* 27/12/2011 – cPanel PHP 5.3 Upgrade

Published on December 4, 2011 in Completed, Planned Work and Shared Hosting. Closed

Dear Customer,

We have a planned maintenance window starting 27/12/2011 21:00 GMT.

What?
We will be upgrading ALL cPanel servers from PHP 5.2.17 to PHP 5.3.8.

Why?
PHP 5.2.x is now EOL. This upgrade is a major one, there are several depreciated functions in 5.3, we recommend all our clients upgrade their scripts to handle PHP5.3. For information on the changes in 5.3, please see this page: http://php.net/manual/en/migration53.php

When?
Start: 27/12/2011 21:00 UTC
End: 27/12/2011 21:30 UTC

We apologise for any inconvenience this may cause, please feel free to contact support through the usual channels if you have any questions.

Kind Regards,
EXN NOC