Archive for the 'Outages' Category

Network issues at Maidenhead

Published on April 11, 2012 in Network Issues and Outages. Closed

Dear Client,

We are currently experiencing network issues at our Maidenhead site. Engineers are on site and investigating.  Updates will be posted.

Kind Regards,
Network Operations Centre

*Completed* GSL2 Connectivity

Published on December 3, 2011 in Completed, Network Issues and Outages. Closed

Dear Customers,

We are experiencing an issue with one of our core switches in Global Switch 2. We are currently investigating the issue however it appears stella.gsl2.exn.org.uk is not passing traffic which is affecting a number of services.

Update 23:47

The device has now come back online. It appears this switch stack rebooted unexpectedly.

Update 00:00

We have raised an issue with our supplier to get to the bottom of the reboot. We don’t expect any more problems on this device and have put a network freeze on this device to prevent any more potential issues.