Archive for the 'Completed' Category

*RFO* BlueSquare Connectivity

Published on January 18, 2012 in Backup Platform, Completed and Shared Hosting. Closed

Dear Client,

We appear to have lost all connectivity to our devices at BlueSquare Maidenhead.

We are working with the datacentre to resolve the problem.

Updates to follow.

Kind Regards,
Network Operations Centre.

Update 06:23

We have been informed by BlueSquare they are having problems with connectivity. Their engineers are working on the problem and we should have an update shortly.

Kind Regards,
NOC.

Update: 08:07

Connectivity has been restored. RFO to follow.

Update 20/01/2012

Dear Customer,

We have released a RFO for this incident, you can download and review it from the link below.

http://noc.exn.org.uk/docs/RFO_BSQ3_connectivity_18-01-12.pdf

Kind Regards,
NOC.

*Completed* 28/12/2011- Global Switch London 2 Router Maintenance

Published on December 28, 2011 in Completed, Planned Work and Transit. Closed

Dear Customer,

We have a planned maintenance window starting 28/12/2011 -23:00 GMT

What?
EX Networks will be performing upgrade works on our core equipment in Global Switch 2. This will affect a number of services including all colocation clients on the 7th and 9th floors. During this time, both edge routers will be upgraded and circuits will be rerouted. Customers may notice an outage of up to 10 minutes during this time. This maintenance will be carried out by on-site EX Networks engineers as well as engineers from our upstream providers.

Why?
This maintenance is essential to increasing our capacity at Global Switch 2 and is in line with our upgrade roadmap for 2012.

When?
Start: 28/12/2011 23:00 GMT
End: 28/12/2011 23:59 GMT

We apologise for any inconvenience this may cause, please feel free to contact support through the usual channels if you have any questions.

Kind Regards,
EXN NOC

Update 23:31 – Engineers have started the above work.

Update 00:02 – All works have now been completed. We will continue to monitor the routers throughout the night. If customers are experiencing any issues please contact support.

*Completed* 27/12/2011 – cPanel PHP 5.3 Upgrade

Published on December 4, 2011 in Completed, Planned Work and Shared Hosting. Closed

Dear Customer,

We have a planned maintenance window starting 27/12/2011 21:00 GMT.

What?
We will be upgrading ALL cPanel servers from PHP 5.2.17 to PHP 5.3.8.

Why?
PHP 5.2.x is now EOL. This upgrade is a major one, there are several depreciated functions in 5.3, we recommend all our clients upgrade their scripts to handle PHP5.3. For information on the changes in 5.3, please see this page: http://php.net/manual/en/migration53.php

When?
Start: 27/12/2011 21:00 UTC
End: 27/12/2011 21:30 UTC

We apologise for any inconvenience this may cause, please feel free to contact support through the usual channels if you have any questions.

Kind Regards,
EXN NOC

*Completed* GSL2 Connectivity

Published on December 3, 2011 in Completed, Network Issues and Outages. Closed

Dear Customers,

We are experiencing an issue with one of our core switches in Global Switch 2. We are currently investigating the issue however it appears stella.gsl2.exn.org.uk is not passing traffic which is affecting a number of services.

Update 23:47

The device has now come back online. It appears this switch stack rebooted unexpectedly.

Update 00:00

We have raised an issue with our supplier to get to the bottom of the reboot. We don’t expect any more problems on this device and have put a network freeze on this device to prevent any more potential issues.

*Completed* – At Risk – Loss of redundancy on Maidenhead – London link

Published on November 30, 2011 in Completed, Planned Work and Transit. Closed

What?
We have been informed by our fibre provider that they will be performing maintenance work in the window below on one of our fibre from Telecity HEX 8/9 to Maidenhead. During this time our Maidenhead site will be ‘at risk’

Why?
Our fibre provider requires to complete cable re-splicing in order to divert fibre around a major National Rail project

When?
Start: 10/12/2011 22:00 UTC
End: 11/12/2011 09:00 UTC

Update 14:62 11/12/2011

The planned maintenance on the fibre between Telecity HEX 8/9 to Maidenhead has been completed and given an all clear. This is an update to say that the at risk period is now over.